Letting & Tenants
1️⃣ What services do you provide for landlords and tenants?
We offer a full range of property services, including property maintenance, inspections, repairs, and emergency callouts. We work with landlords, letting agents, and tenants to keep properties safe, well-maintained, and compliant with legal standards.
2️⃣ Can tenants contact you directly for repairs?
Yes. Tenants can contact us directly using our online form or by phone if the landlord or agent has approved it. We’re happy to coordinate with all parties to ensure repairs are handled quickly and smoothly.
3️⃣ Do you offer out-of-hours or emergency services?
Yes, we provide emergency services for urgent issues such as leaks, heating failures, or security risks. Please contact us directly if you have an emergency — we aim to respond as quickly as possible.
4️⃣ Who is responsible for repairs — the landlord or the tenant?
In most cases, the landlord is responsible for essential repairs and maintenance, including heating, plumbing, and structural issues. Tenants are usually expected to look after the property and report any problems promptly. We’re happy to advise on what’s covered.
5️⃣ How quickly can repairs or maintenance be carried out?
We aim to respond to all repair requests as soon as possible. Urgent issues (such as leaks or heating failures) are prioritised, often with same-day or next-day service. Routine maintenance is usually scheduled within a few days.
6️⃣ Can you help with end-of-tenancy repairs or cleaning?
Yes! We provide end-of-tenancy cleaning, repairs, and property checks to help tenants leave the property in good condition — and help landlords prepare for new occupants.
7️⃣ Do you provide safety checks for rental properties?
Yes. We can arrange gas safety certificates, electrical safety inspections, and other compliance checks to help landlords meet legal requirements.